Higher Education's Expanding Move to Mobile Credentials
Tyler Webb - Director of Sales, Campus EAC
The new academic year is kicking into high gear at colleges and universities, and on many campuses, students have been welcomed this fall with the added convenience and security of mobile access credentials. It’s a trend that has become more of an expectation than a surprise in the world of higher education as the demand for advancements in electronic access control (EAC) like mobile credentials continues to grow.
Just like using their phone’s Apple Wallet and Google Pay for everything from food and laundry services to bookstore and other purchases, students today want a similar seamless user experience when it comes to accessing residence halls, rec centers, dining areas, delivery lockers, libraries, athletic events, and academic spaces.
In general, EAC solutions like mobile provide greater efficiencies for the campus, making it much simpler to issue credentials, which can be done remotely and in advance, even before the student comes to campus. And because students seem to always have their mobile devices on them and practically never lose them, the need to reissue credentials is rare. Students love the technology because of its non-contact and customized access capabilities and the convenience of having pretty much everything they need all in one device.
Think of how it’s made package deliveries so much easier and more secure, especially considering how many things are purchased online today. Locker solutions like those from Luxer One and Transact only take a tap on an assigned cabinet to open, allowing users to quickly and safely retrieve packages, laptop exchanges, food orders, medications, and more. Today’s lockers located in residence halls, centralized mailrooms, libraries, and other spots on campus can also be customized in different sizes and with refrigeration.
How mobile credentials fit into the larger EAC picture
For all its superior benefits, implementing mobile credentials doesn’t mean that cards are going away. They will remain a part of the EAC mix and still serve a valuable purpose, especially for contractors and the many summer camp attendees who need to access campus housing and facilities on a temporary basis. The key is ensuring that access control technologies are compatible with both physical and mobile credentials.
In some cases, integrating mobile credentials into existing EAC systems may require the installation of new readers and other components depending on the compatibility of previous hardware. In other cases, universities may take the opportunity to reevaluate and go down an entirely new path, potentially overhauling their enterprise-level solution(s) completely.
Fortunately, more universities are standardizing access control software across their campus to do away with the days of having several different systems that suffer from a lack of interoperability. Standardizing on a modern platform allows institutions to further expand the reach and a greater variety of integrated EAC solutions across campus.
Why advanced security technology impacts student enrollment
Security and safety are primary considerations for students and their parents when it comes to selecting their college or university of choice. As a result, it’s valuable for schools to get the word out about the priority an institution puts on keeping students, faculty, and staff safe, including the implementation of forward-thinking technologies like mobile credentials.
The added value of EAC data
Whether a school is using mobile or card credentials, it’s important to note that access control systems produce a massive amount of data that not only generates an audit trail for greater accountability and security but also provides critical analytics and information that can help ascertain life safety and wellness checks – information that might indicate a student may be at risk.
For instance, data could show that someone hasn’t accessed their residence hall suite for an extended period, or it could identify when a vehicle may have been abandoned in a parking garage or some other pattern out of the norm.
On a more positive note, access data may identify patterns that are helpful for customizing a student’s class schedule or guiding them to activities and events they’re most interested in. Being good stewards of this data, of course, is vital to balancing benefits with user privacy.
Some things to consider for going mobile
As desirable as the move to mobile credentials is and as eager as higher education institutions may be to deploy this advanced technology, the migration is often a multi-phase undertaking that needs to transpire during the longer summer breaks and spread over a few years, depending on project scope, construction schedules and their impact on campus activities, as well as available funding.
It’s also necessary to assess whether existing door readers will be able to read Near Field Communication (NFC) or Bluetooth Low Energy (BLE) credentials from a mobile phone. If modern readers are already in place for contactless ID cards, for example, then the institution may be partway there. In other cases, though, it’s often necessary to upgrade or replace readers to accommodate mobile credentials.
There are also decisions that need to be made about where wireless/WiFi locks are most appropriate versus wired installations. The determining factor is what’s on the other side of the opening─ what’s being protected. If it’s a retrofit for a residence hall suite, a solution like IN120 WiFi locks may be the most practical, expedient, and economical fit. They won’t bog down a network, are always fail-secure, and aren’t affected by power outages.
If it’s new construction or a space where more real-time, online command control is required, IN220 PoE locks or IN100 real-time wireless locks are often the best options. This is particularly important in academic spaces where higher education institutions need to immediately lockdown classrooms, lecture halls, and entrances in the event of an emergency.
Looking down the road, you can expect biometrics to increasingly enter the EAC picture, including facial recognition. Some campuses have incorporated iris scanning in recent years for cafeteria and athletic complexes because students don’t want to worry about carrying and securing their phone or card credentials in those areas. Advancements in facial recognition and improvements in addressing privacy concerns around the technology will help accelerate wider adoption in the near future.
Whether an EAC solution is wired or wireless, uses card credentials or mobile access, or includes biometrics, it’s an investment that can pay dividends in student and staff life safety, convenience, recruitment, student retention, and many other benefits.
For campus security, credentialing offices, housing, and facilities management teams, efficiency, interoperability, flexible expansion, and reliability are key benefits. For systems integrators, installation experts, and other security professionals, greater adoption of EAC technology that includes the range of today’s credentials offers growth opportunities, particularly for those who stay up to speed with what’s going on across campuses and with the evolution of EAC solutions and applications.
Gaining greater insights, building your knowledge base, and staying current with the right training from innovative manufacturers like ASSA ABLOY always helps.
Tyler Webb is the Director of Sales, EAC Campus at ASSA ABLOY. He earned his Bachelor's and MBA degrees from the University of Oklahoma. Prior to ASSA ABLOY, Tyler was an integral part of the launch of the University of Oklahoma's student mobile credentials via Apple Wallet as Director of Sooner Card. He joined ASSA ABLOY in 2015 as a solutions engineer working with universities in the central U.S. helping them navigate the best path forward as they ramped up implementation of the latest electronic access control systems at their schools.
This article originally appeared in Campus Security Today.