A look inside McKinney’s 160-year-old legacy!
In 1996, just two years after ASSA and Abloy united to form the company we know today, ASSA ABLOY acquired McKinney, a trusted name in commercial architectural hinges, into its growing family. But McKinney’s legacy began long before that pivotal acquisition.
Founded in 1865 in Cincinnati, OH, McKinney proudly celebrates its 160th anniversary this year. As part of ASSA ABLOY’s first U.S. acquisition, it also remains one of our oldest, most enduring brands.
McKinney relocated to Pennsylvania in 1878, where it operated until 2007, when the company moved its operations to Berlin, CT. McKinney has remained in Connecticut ever since, alongside other Commercial Segment brands like Corbin Russwin, Centrios, ASSA ABLOY ACCENTRA, and Arrow.
From its origins in Ohio to nearly 20 years of success in Connecticut, McKinney has continually evolved to meet the needs of a changing industry.
Balancing tradition with innovation
Over the decades, McKinney has embraced modern innovations to drive operational excellence, while still preserving its history.
With ASSA ABLOY’s support and sheer commitment to innovation, McKinney has made investments in automation, robotics, and advanced technologies that have improved productivity and morale across departments.
While maintaining its classic, everyday product offerings, McKinney is also dedicated to new product development, allowing the brand to expand its portfolio and fuel organic growth.
“As we guide McKinney into the future, it’s important to take into consideration the rich tradition of the brand,” Cheikh Diakhate, Director of Operations, explains.
Relentless focus on customer service
McKinney’s identity is also rooted in its unwavering focus on customer satisfaction.
Over the years, McKinney has implemented changes to enhance customer experience, including a shift from automated systems to live support, ensuring more personal and responsive interactions.
“McKinney’s customer service team guarantees customers feel heard and supported right away,” Emily Charles, Director of Marketing, Accessories Group, tells us.
These efforts have paid off—McKinney recently achieved an 18-point increase in their Net Promoter Score (NPS), a testament to this commitment to customer satisfaction.
Honoring the past and shaping the future
For employees, McKinney’s 160-year milestone is a source of pride and motivation. It reflects a culture of loyalty, collaboration, and continuous improvement.
“Being a part of such a successful organization has motivated me to stay committed to McKinney throughout these years,” Wayne Conserette, Purchasing Manager, shares.
Emily agrees adding, “It makes me proud to be part of this legacy and to contribute to a journey that continues to shape the future while honoring such a remarkable history.”
As McKinney looks ahead, it remains grounded in the values that have kept it successful for generations—quality, innovation, and a deep respect for customers.